Yes, items purchased with store credit are eligible for return or exchange as long as they meet the conditions for return or exchange. Please note that sale or discounted items cannot be returned or exchanged, unless specifically stated.
Items purchased online or in our stores can be exchanged for other products within 30 days from the date of purchase. Items must be unworn, unwashed and in their original packaging. Sale or discounted items are not eligible for exchange unless specifically mentioned. Items can be exchanged once and the exchange is final. If the replacement item is of a lower value, you may use the excess value on another item. Please note that any excess value cannot be refunded. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject item/s that do not fulfil the conditions above.
Exchanges can only be made at our stores. If you are unable to visit our stores, please opt for a return by mail instead. You will be refunded in the form of store credit, which can then be used to purchase another item.
Exchanges at our stores
Kindly bring along the item/s to be exchanged, together with your order receipt. Our cashiers will be able to assist you. Your order receipt can be retrieved by logging into your account on our website.
Returns for store credit and exchanges are allowed within 30 days from date of purchase. The hardcopy receipt must be presented. Items must be unworn, unwashed with its hang tag intact.
For returns, store credit will be issued within 7 working days. For exchanges, items are eligible for a one-time exchange and this exchange is final. Sale or discounted items are not eligible for return or exchange unless specifically mentioned. All items are strictly non-refundable.
Please ensure you have signed up for a membership account with us in order to receive the store credit. The store credit will be valid online and in-stores, for a period of 1 year from the date of issue. Kindly note that shipping charges, if any, cannot be refunded.
Please note the following terms for the respective product categories.
Items that are eligible for return include necklaces, bracelets, rings and hairclips. All earrings are not eligible for return due to hygiene reasons.
Returns by mail
Mail the item/s to be returned, together with your order receipt, to the following address. Your order receipt can be retrieved by logging into your account on our website. You are advised to use a trackable postage service as we are not accountable for parcels lost in transit.
Returns at our stores
Kindly bring along the item/s to be returned, together with your order receipt. Our cashiers will be able to assist you with the return. Your order receipt can be retrieved by logging into your account on our website. The cashier will process the item/s and hand you a Returns Slip. Please keep it for record and drop us an email at email@example.com if you have not received the store credit for the return after 5 business days.