Display pieces in our stores can be reserved in person at our stores, if you have checked and are satisfied with the condition of the item.
You can cancel your reservations simply by logging into your account on our website and accessing the Reservations section. Cancelling your reservation when you know you do not want the item any longer is a nice gesture that allows others to purchase the item. Responsible use of our reservation system benefits all the members in our community.
You will receive an email confirmation once you have cancelled your reservation.
Go to the store where the item is reserved for you - the confirmation SMS and email will state which store the item is at. Take note that the reservation has not yet expired. Proceed to the cashier counter to pick up your item. The cashier will need to have your reservation ID number or email address. Feel free to try on the item in our fitting rooms.
Reservations expire automatically at the end of the third day, not counting the current day. To request for an extension, please call the store where the item is (not the store where the reservation was made, if different). Our staff will make a fresh reservation for the same item for you. Accordingly, the new reservation will expire after three days from the date of the request for extension. When making the call, kindly prepare the email address that was used to make the reservation.
Yes we will send you an SMS (if you have provided a contact number) and email reminder the day before your reservation expires to remind you of your reservation.
At any one time, you may have up to three items reserved in person at our stores.
An item can be reserved for you till the end of the third day, not counting the current day. For example, if you make a reservation on Monday afternoon, the item will be held for you till 11.59pm on Thursday night.
After the end of the third day, your reservation will automatically be cancelled. You will receive an email to notify you of the cancellation.
Yes you can reserve items at another store provided it is available there. Any of our staff will be able to assist you to check for availability and to complete the reservation. Do note that you will have to visit that store to collect the reserved item. We are not able to transfer the reserved item to any other store.
You will need to sign up for our membership in order to make any reservation. Signing up is free and takes about 30 seconds. All we need is your first and last name, email address and contact number. Upon reservation, you will receive an SMS and an email confirming your reservation at the other store.
Yes you can reserve any item that is available in our stores simply by informing any of our staff. You will need to sign up for our membership in order to make any reservation. Signing up is free and takes about 30 seconds. All we need is your first and last name, email address and contact number. Upon reservation, you will receive an SMS confirming your reservation.